Outage in LogMeIn

GoTo Connect - Softphone call issues

Resolved Major
December 18, 2025 - Started about 22 hours ago - Lasted about 1 hour
Official incident page

Incident Report

We are actively investigating reports that some GoTo Connect customers may be experiencing call issues when using the GoTo Connect softphone. Our engineers are working to identify the issue and will provide another update shortly.

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Latest Updates ( sorted recent to last )
RESOLVED about 21 hours ago - at 12/18/2025 08:15PM

We have confirmed that the issue has been resolved and that all systems are 100% operational.

We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

MONITORING about 22 hours ago - at 12/18/2025 07:42PM

Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue monitoring the situation and provide a final update shortly.

IDENTIFIED about 22 hours ago - at 12/18/2025 07:41PM

Users experiencing this issue should reload their GoTo Connect softphone, to benefit from a change preformed by our engineering teams.

We will provide another update shortly.

IDENTIFIED about 22 hours ago - at 12/18/2025 07:33PM

Our engineers have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.

INVESTIGATING about 22 hours ago - at 12/18/2025 07:29PM

We are actively investigating reports that some GoTo Connect customers may be experiencing call issues when using the GoTo Connect softphone.

Our engineers are working to identify the issue and will provide another update shortly.

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