Outage in LogMeIn
GoTo Contact Center – Call queue distribution issues
Resolved MajorIncident Report
Summary AI Generated
GoTo Contact Center experienced a major incident where call queue distribution failed, preventing queued calls from being routed to agents. The issue affected Contact Center customers using call queue functionality for 3.4 hours. Engineers identified and corrected the underlying problem, restoring full service operations.
We are actively investigating reports that some Contact Center – Call Queue customers may be experiencing issues with queue calls not being distributed to Contact Center agents.
Our engineers are working to identify the issue and will provide another update shortly.
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Latest Updates ( sorted recent to last )
RESOLVED
about 11 hours ago - at 02/27/2026 07:15PM
We have confirmed that the issue has been resolved and that all systems are 100% operational.
We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
MONITORING
about 11 hours ago - at 02/27/2026 06:42PM
Our engineers have corrected the issue and we are confirming that all services are functional.
We will continue monitoring the situation and provide a final update shortly.
IDENTIFIED
about 12 hours ago - at 02/27/2026 06:00PM
Our engineers have identified the issue and are now actively working towards a resolution.
We will provide another update shortly.
INVESTIGATING
about 13 hours ago - at 02/27/2026 05:20PM
We are continuing to investigate the reports of call queue distribution issues.
Our engineers are still fully engaged to identify the source of issue and will provide another update shortly.
INVESTIGATING
about 14 hours ago - at 02/27/2026 03:52PM
We are actively investigating reports that some Contact Center – Call Queue customers may be experiencing issues with queue calls not being distributed to Contact Center agents.
Our engineers are working to identify the issue and will provide another update shortly.
Latest LogMeIn outages
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