Outage in LogMeIn
LogMeIn Rescue, G2ARS v5, Pro, and Central - Elevated session launch failures
Resolved MajorIncident Report
Summary AI Generated
A code signing issue affecting LogMeIn Rescue, GoToAssist v5, Pro, and Central caused intermittent session launch failures across all four products. The incident lasted approximately 24.6 hours before engineers resolved the underlying code signing problem and confirmed full service restoration. An internal review was planned to prevent future recurrence.
Our engineers are investigating issues with code signing for Rescue, GoToAssist v5, Pro and Central, which can lead to intermittent failures when starting sessions.
We will provide another update shortly.
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 08/28/2026 04:24PM
We have confirmed that the issue has been resolved and that all systems are 100% operational.
We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
MONITORING
7 days ago - at 08/27/2026 05:40PM
Our engineers are seeing an improvement on the situation and we are confirming that all services are functional.
We will continue monitoring the situation and provide a final update shortly.
IDENTIFIED
7 days ago - at 08/27/2026 04:38PM
Our engineers continue to investigate the code signing issues reported for Rescue, GoTo Assist v5, Pro, and Central.
We will provide another update shortly.
IDENTIFIED
7 days ago - at 08/27/2026 03:55PM
Our engineers are investigating issues with code signing for Rescue, GoToAssist v5, Pro and Central, which can lead to intermittent failures when starting sessions.
We will provide another update shortly.
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