Outage in Loop Returns
Some Shops Being Moved from Active to Passive Status
Resolved Minor
October 12, 2026 - Started 2 days ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
A bug caused approximately 15–20 shops to be incorrectly moved from active to passive status, disrupting access across the Returns Portal, Admin Portal, and Returns API. The root cause was identified and a fix was deployed within roughly 36 minutes of the incident starting. The incident lasted approximately 1.3 hours, after which affected shops were confirmed accessible and operational.
We are investigating an issue in-which some shops have been put into a passive versus active status. Preliminary reports indicate this is only impacting around 15 shops, but we are actively confirming this count. More information will be provided in the next 30 minutes or sooner.
Trusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
2 days ago - at 10/12/2026 04:12PM
We are investigating an issue in-which some shops have been put into a passive versus active status. Preliminary reports indicate this is only impacting around 15 shops, but we are actively confirming this count. More information will be provided in the next 30 minutes or sooner.
2 days ago - at 10/12/2026 04:34PM
We have found the root cause for this issue and have confirmed the impact is isolated to a very small set (~15-20) shops. We are working on a fix to resolve this issue. Another update will be provided in the next 30 minutes or sooner.
2 days ago - at 10/12/2026 04:48PM
We have deployed a fix that has resolved this issue. We are monitoring to ensure impacted shops are accessible and operational.
Latest Loop Returns outages
Customer UX, Admin Portal, and API Disruption - 9 days ago
Royal Mail partial disruption - 10 days ago
Bleckmann Labels Degraded - 14 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
