Outage in Loop Returns
Delays generating return shipping labels for Seko carrier returns
Resolved Minor
October 13, 2026 - Started 1 day ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
Between approximately 10:10 AM CT and 11:30 AM CT on October 13, some shoppers were unable to generate return shipping labels for Seko carrier returns, receiving errors during the process. Only Seko-based label generation was affected — returns could still be created, no data was lost, and other carriers remained fully operational. Loop worked with Seko to restore service and retried label generation for all impacted returns once resolved.
We are investigating an issue affecting return shipping label creation for returns shipped through Seko. Since approximately 10:10 AM CT (15:10 UTC) on October 13, some shoppers have been unable to generate a shipping label and may see an error when they try. Returns can still be created, and no return data has been lost. Other carriers are not affected. We are working with Seko to restore service and will retry label generation for affected returns once it is resolved. We will post another update as soon as we have more information.
Components affected
Loop Returns 3rd Party IntegrationsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
1 day ago - at 10/13/2026 06:06PM
We are investigating an issue affecting return shipping label creation for returns shipped through Seko. Since approximately 10:10 AM CT (15:10 UTC) on October 13, some shoppers have been unable to generate a shipping label and may see an error when they try. Returns can still be created, and no return data has been lost. Other carriers are not affected. We are working with Seko to restore service and will retry label generation for affected returns once it is resolved. We will post another update as soon as we have more information.
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