Outage in Loops

Email sending delay

Resolved Minor
February 28, 2025 - Started 2 months ago - Lasted about 6 hours
Official incident page

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Outage Details

Campaigns, loops, and their preview emails are successfully being added to our worker queues, but there is a delay in processing the jobs. Contact updates and transactional email endpoints unlikely to be impacted. We are currently investigating this issue.
Components affected
Loops API Loops Loops Campaigns
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 02/28/2025 04:19PM

This incident has been resolved.

MONITORING 2 months ago - at 02/28/2025 03:00PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 2 months ago - at 02/28/2025 02:46PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 2 months ago - at 02/28/2025 10:09AM

Campaigns, loops, and their preview emails are successfully being added to our worker queues, but there is a delay in processing the jobs.

Contact updates and transactional email endpoints unlikely to be impacted.

We are currently investigating this issue.

Latest Loops outages

Delays in sending email - about 2 months ago
Intermittent 500 Errors - 3 months ago
High Latency - 6 months ago

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