Outage in Lucidchart

Document service slowdown

Resolved Minor

February 26, 2019 - Started almost 7 years ago - Lasted about 3 years
Official incident page

Incident Report

Our document service slowed down for a few seconds and then recovered. We are investigating the root cause.

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Latest Updates ( sorted recent to last )

RESOLVED almost 7 years ago - at 02/26/2019 11:42PM

This issue resolved itself a few seconds after the slowdown occurred. The root cause of this issue is from an increase in requests from one of our internal jobs. We are tuning the endpoints to paginate requests more aggressively.

INVESTIGATING almost 7 years ago - at 02/26/2019 09:50AM

Our document service slowed down for a few seconds and then recovered. We are investigating the root cause.

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