Outage in LUMASERV

Major outage of our compute infrastructure in FRA-2

Resolved Major
December 05, 2024 - Started 16 days ago - Lasted about 20 hours
Official incident page

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Outage Details

We're currently experiencing a major outage on our compute infrastructure in our FRA-2 location. We're investigating the issue and will provide additional information soon
Components affected
LUMASERV Cloud server hosts
Latest Updates ( sorted recent to last )
RESOLVED 16 days ago - at 12/06/2024 09:40AM

All systems and services have been stable since the recovery and the normal operational state has been fully recovered. The root cause was a power outage in one of our locations. We don't have information about the exact cause yet but are in contact with the datacenter provider to get more information about the incident. To ensure that a similar incident can be preempted or mitigated, we will do an internal review and inform you about our steps as soon as this has been completed.

MONITORING 16 days ago - at 12/05/2024 10:14PM

All services are running as expected again. We will keep monitoring and let the incident open till we publish an official statement tomorrow.

MONITORING 16 days ago - at 12/05/2024 06:00PM

We brought all services back up and are closely monitoring them

IDENTIFIED 16 days ago - at 12/05/2024 02:27PM

We are currently booting all affected servers again. The services will be back online in the next minutes.

IDENTIFIED 16 days ago - at 12/05/2024 02:22PM

We've identified the issue and are working on recovering all services ASAP

INVESTIGATING 16 days ago - at 12/05/2024 01:54PM

We're currently experiencing a major outage on our compute infrastructure in our FRA-2 location. We're investigating the issue and will provide additional information soon

Latest LUMASERV outages

Single Hypervisor Outage - about 2 months ago
Network outage in FRA - 3 months ago
Hardware failure on ls-ds-32 - over 1 year ago

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