Outage in LUMASERV
Network issues at Frankfurt location
Resolved MajorIncident Report
We are currently experiencing network issues which affect the reachability of our network located in Frankfurt. We will provide updates on this statuspage as soon as possible.
Components affected
LUMASERV Core NetworkTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 09/28/2026 09:31PM
This incident has been resolved.
MONITORING
10 days ago - at 09/28/2026 12:23AM
Since 00:05 UTC, all services in our Frankfurt location are fully reachable again.
The cause was the failure of a routing engine in one of our core routers. The redundant routing engine took over automatically. During the switchover, the reachability of our Frankfurt network was affected between approx. 23:52 and 00:05 UTC.
The network is currently running stably on the redundant routing engine. We are working on restoring the failed component and are continuing to monitor the situation closely. We will provide a further update once full redundancy has been restored.
INVESTIGATING
10 days ago - at 09/27/2026 11:59PM
We are currently experiencing network issues which affect the reachability of our network located in Frankfurt. We will provide updates on this statuspage as soon as possible.
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