Outage in Lumos
Provisioning Workflow Getting Stuck
Resolved MajorIncident Report
Our team is currently investigating an issue where access requests are getting 'stuck' in the provisioning phase. We'll provide updates on a root cause and resolution ASAP.
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Latest Updates ( sorted recent to last )
RESOLVED
16 days ago - at 02/18/2026 08:19PM
This incident has been resolved. Any Access Requests that became 'stuck' with the "Pending Provisioning" status have resumed and will continue running as expected now.
IDENTIFIED
16 days ago - at 02/18/2026 05:31PM
The issue has been identified, and we are rolling out a fix that will resume all Access Requests that became 'stuck' with the Pending Provisioning status.
INVESTIGATING
16 days ago - at 02/18/2026 04:33PM
We are continuing to investigate this issue.
INVESTIGATING
16 days ago - at 02/18/2026 04:31PM
Our team is currently investigating an issue where access requests are getting 'stuck' in the provisioning phase. We'll provide updates on a root cause and resolution ASAP.
Latest Lumos outages
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Okta 'Remove From Group' steps are failing in Lumos - 5 months ago
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