Outage in Lumos
ITSM tickets failing to be created
Major
September 10, 2026 - Started 4 days ago
Official incident page
Official incident page
Incident Report
Our team has identified an issue resulting in ITSM tickets failing to be created by our system, starting at about 22:37:43 UTC. A root cause has been identified, and we're now working on a fix.
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Latest Updates ( sorted recent to last )
MONITORING
3 days ago - at 09/11/2026 02:34PM
A fix has been implemented and we are monitoring to confirm that all is working.
IDENTIFIED
3 days ago - at 09/11/2026 02:08PM
Our team has identified an issue resulting in ITSM tickets failing to be created by our system, starting at about 22:37:43 UTC. A root cause has been identified, and we're now working on a fix.
Latest Lumos outages
Inactivity workflows are removing active users despite conditions not being met - about 1 month ago
Slowness Across Application - 3 months ago
AppStore Permissions - Manual edits to Provisioning and Deprovisioning Flows are not shown until a page refresh - 4 months ago
Delay in processing workflows - 4 months ago
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