Outage in Lumos
ITSM tickets failing to be created
Resolved MajorIncident Report
Summary AI Generated
A bug in Lumos caused ITSM tickets to fail to be created starting September 11 at 22:37 UTC, impacting the AppStore and Access Reviews components for approximately 94 hours. The team identified the root cause, implemented a fix, and backfilled all failed tickets. The incident was fully resolved on September 14.
Our team has identified an issue resulting in ITSM tickets failing to be created by our system, starting at about 22:37:43 UTC. A root cause has been identified, and we're now working on a fix.
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Latest Updates ( sorted recent to last )
RESOLVED
22 days ago - at 09/14/2026 08:26PM
This incident is resolved. Our team has backfilled any ITSM tickets that had initially failed to be created. Please reach out to support@lumos.com with any questions or concerns.
MONITORING
25 days ago - at 09/11/2026 02:34PM
A fix has been implemented and we are monitoring to confirm that all is working.
IDENTIFIED
25 days ago - at 09/11/2026 02:08PM
Our team has identified an issue resulting in ITSM tickets failing to be created by our system, starting at about 22:37:43 UTC. A root cause has been identified, and we're now working on a fix.
Latest Lumos outages
Slowness Across Application - 4 months ago
AppStore Permissions - Manual edits to Provisioning and Deprovisioning Flows are not shown until a page refresh - 4 months ago
Delay in processing workflows - 5 months ago
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