Outage in Lumos
Inactivity workflows are removing active users despite conditions not being met
Resolved MajorIncident Report
Summary AI Generated
A bug in Lumos caused inactivity workflows to incorrectly revoke access for active users who did not meet the removal conditions. Inactivity Workflows were temporarily disabled while the root cause was identified and remediated. The incident was fully resolved after approximately 94 hours, with affected customers to be contacted directly by the Lumos team.
We're investigating an incident where access for several users was removed by an inactivity workflow despite the conditions not being met. We've identified the cause and are working on resolving it.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
14 days ago - at 08/10/2026 06:41PM
This has now been resolved. Any impacted customers will be contacted by the Lumos team.
IDENTIFIED
18 days ago - at 08/06/2026 11:15PM
We've root caused and remediated the underlying issue. The Inactivity Workflows will remain disabled for the time being. We will be in touch with affected customers.
IDENTIFIED
18 days ago - at 08/06/2026 08:56PM
Inactivity Workflows have been temporarily disabled while we work to resolve this issue.
IDENTIFIED
18 days ago - at 08/06/2026 08:27PM
We're investigating an incident where access for several users was removed by an inactivity workflow despite the conditions not being met. We've identified the cause and are working on resolving it.
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