Outage in Lumos
Some integration capabilities failing and unable to be retried
Resolved MajorIncident Report
Summary AI Generated
**Lumos – Integration Capabilities Failure (2.2 hours)** Hosted integrations on Lumos experienced consistent failures in integration capabilities—such as "Create Account" steps in provisioning workflows—that persisted even when retried. The root cause was identified and a fix was deployed, restoring normal functionality. Lumos automatically re-ran all failed operations, requiring no action from affected users.
Our team is aware that some integration capabilities (ex. a "Create Account" step in a provisioning workflow) are failing consistently, even when retried. We've identified the root cause and are working on a fix.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 06/17/2026 11:17PM
This incident has been resolved. We rolled out a fix and integration capabilities are working normally again. Any operations that failed during the incident have been re-run on our end, so no action is needed on your part. We're sorry for the disruption, and thank you for your patience.
MONITORING
about 2 months ago - at 06/17/2026 09:32PM
We've rolled out a fix for the affected integration capabilities and are seeing recovery. We're monitoring closely to confirm everything stays stable.
IDENTIFIED
about 2 months ago - at 06/17/2026 09:09PM
Our team is aware that some integration capabilities (ex. a "Create Account" step in a provisioning workflow) are failing consistently, even when retried. We've identified the root cause and are working on a fix.
Latest Lumos outages
Slowness Across Application - about 2 months ago
AppStore Permissions - Manual edits to Provisioning and Deprovisioning Flows are not shown until a page refresh - 2 months ago
Delay in processing workflows - 3 months ago
Manually launched integration syncs failing to start - 3 months ago
Missing Activity Log Events - 4 months ago
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