Outage in Luno

Public Holiday Reminder - Withdrawal Requests will take longer than usual in Malaysia

Resolved Minor
April 30, 2025 - Started 7 days ago - Lasted 2 days
Official incident page

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Outage Details

The 1st of May 2025, Thursday, is a public holiday in Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed by them until the 2nd of May 2025. Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements. Please view our full withdrawal schedule via the link below: https://www.luno.com/help/articles/11000022934 __ Notis Cuti Umum - Permintaan Pengeluaran akan mengambil tempoh yang lebih lama daripada biasa di Malaysia. 1hb Mei 2025 ialah cuti umum di Malaysia. Justeru itu, bank-bank tidak akan memproses apa-apa pembayaran pada tarikh ini. Sebarang pengeluaran daripada Luno yang dihantar ke pihak bank tidak akan diproses sehingga 2hb Mei 2025.
Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 05/02/2025 04:39AM

Withdrawals are now processed as usual.

INVESTIGATING 7 days ago - at 04/30/2025 03:18AM

The 1st of May 2025, Thursday, is a public holiday in Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed by them until the 2nd of May 2025.

Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements.

Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934

__

Notis Cuti Umum - Permintaan Pengeluaran akan mengambil tempoh yang lebih lama daripada biasa di Malaysia.

1hb Mei 2025 ialah cuti umum di Malaysia. Justeru itu, bank-bank tidak akan memproses apa-apa pembayaran pada tarikh ini. Sebarang pengeluaran daripada Luno yang dihantar ke pihak bank tidak akan diproses sehingga 2hb Mei 2025.

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