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Outage in Luno

Delayed withdrawals in Kenya

Resolved Minor
May 03, 2025 - Started 12 months ago - Lasted about 1 hour
Official incident page

Incident Report

We have identified an issue that's causing customers to get an error when attempting to withdraw funds. Unfortunately, this issue is with our payment provider, we are working closely with them to resolve this as soon as possible. We appreciate your understanding and apologise for any inconvenience this may cause.
Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 05/03/2025 10:58AM

We can see that there are no further issues with withdrawals and it should be working as expected.

We appreciate your understanding and patience.

Thank you.

IDENTIFIED 12 months ago - at 05/03/2025 10:00AM

We have identified an issue that's causing customers to get an error when attempting to withdraw funds.

Unfortunately, this issue is with our payment provider, we are working closely with them to resolve this as soon as possible.

We appreciate your understanding and apologise for any inconvenience this may cause.

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