Outage in Luno

Delayed SMS's in Nigeria

Resolved Minor

June 23, 2025 - Started 10 months ago - Lasted 3 days
Official incident page

Incident Report

We have identified an issue that may cause some customers to experience delayed SMS delivery in Nigeria. Unfortunately, this issue is at a network level, but we are working with our 3rd party providers to solve this ASAP. We appreciate your understanding in this matter.

Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 06/26/2025 12:31PM

The service is running as expected, and we are no longer seeing any more delays.

We appreciate your understanding in this matter.

MONITORING 10 months ago - at 06/24/2025 08:09AM

We are still monitoring the issue.

Customers may still experience delays in receiving SMS's.

We will update as soon as we can.

MONITORING 10 months ago - at 06/24/2025 06:20AM

A fix has been implemented by our third-party providers to address the issue causing delayed SMS delivery to some customers in Nigeria.

Our teams are now actively monitoring the results to ensure full and sustained service stability.

Thank you for your understanding.

IDENTIFIED 10 months ago - at 06/23/2025 02:36PM

We have identified an issue that may cause some customers to experience delayed SMS delivery in Nigeria.

Unfortunately, this issue is at a network level, but we are working with our 3rd party providers to solve this ASAP.

We appreciate your understanding in this matter.

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