Outage in Luno

Delayed SMS's in Nigeria

Resolved Minor

June 27, 2025 - Started 10 months ago - Lasted 25 days
Official incident page

Incident Report

We have identified an issue that may cause some customers to experience delayed SMS delivery in Nigeria. Unfortunately, this issue is at a network level, but we are working with our 3rd party providers to solve this ASAP. We appreciate your understanding in this matter.

Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 07/22/2025 09:21AM

Update:

We are seeing no further delays with SMS delivery in Nigeria.

We appreciate your understanding in this matter.

IDENTIFIED 10 months ago - at 07/10/2025 09:13AM

Update:

There seems to be an issue with the network of Nigerian Mobile carriers, which may cause customers to experience delays with SMS's.

Unfortunately, this is outside of our control, and we will continue to monitor the situation.

We apprecaite your understanding in this matter.

IDENTIFIED 10 months ago - at 06/27/2025 08:54AM

We have identified an issue that may cause some customers to experience delayed SMS delivery in Nigeria.

Unfortunately, this issue is at a network level, but we are working with our 3rd party providers to solve this ASAP.

We appreciate your understanding in this matter.

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