Outage in Luno

Delayed crypto currency sends

Resolved Minor

July 16, 2025 - Started 10 months ago - Lasted about 11 hours
Official incident page

Incident Report

We have identified an issue that may cause customers to see longer-than-normal processing times for the following cryptocurrencies: AAVE ANKR EURC APE AXS CRV DYDX ETH ENS ENA FET FLOKI GALA GRT IMX LDO LINK LRC MKR MANTLE ONDO PAXG PEPE PYUSD RNDR SAND SNX SHIB STRK UNI USDC USDT ZRO Crypto receives are not affected. We are working on this as a priority and will update as soon as we can.

Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 07/17/2025 06:19AM

Update:

We are seeing no further delays with sends for cryptocurrencies.

We appreciate your understanding in this matter

IDENTIFIED 10 months ago - at 07/16/2025 08:15PM

Update:

We can see that almost all Cryptocurrency coins are processing correctly, and customers should see no delays.

However, when attempting to send the following cryptocurrencies, customers may still see longer-than-normal processing times:

Ethereum(ETH)

Receives are not affected.

Our team is working on this as a priority, and we will update as soon as we can.

IDENTIFIED 10 months ago - at 07/16/2025 07:36PM

We have identified an issue that may cause customers to see longer-than-normal processing times for the following cryptocurrencies:

AAVE
ANKR
EURC
APE
AXS
CRV
DYDX
ETH
ENS
ENA
FET
FLOKI
GALA
GRT
IMX
LDO
LINK
LRC
MKR
MANTLE
ONDO
PAXG
PEPE
PYUSD
RNDR
SAND
SNX
SHIB
STRK
UNI
USDC
USDT
ZRO

Crypto receives are not affected.

We are working on this as a priority and will update as soon as we can.

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