Outage in Luno
Delayed Verifications In South Africa
Resolved MinorIncident Report
We have identified an issue that is causing delays for profile verifications for new South African customers.
Customers may experience a delay when signing up for a new Luno account.
Unfortunately, this is due to a 3rd party provider issue and is not in our control.
We are working with them to resolve this as soon as possible
Latest Updates ( sorted recent to last )
RESOLVED
9 months ago - at 08/04/2025 09:53AM
Update:
We are no longer seeing any delays with verifications for customer accounts.
Verifications should be working as normal.
We appreciate your understanding in matter
IDENTIFIED
9 months ago - at 08/04/2025 07:23AM
We have identified an issue that is causing delays for profile verifications for new South African customers.
Customers may experience a delay when signing up for a new Luno account.
Unfortunately, this is due to a 3rd party provider issue and is not in our control.
We are working with them to resolve this as soon as possible
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