Outage in Luno

Bitcoin Cash(BCH) sends are unavailable

Resolved Minor

October 13, 2025 - Started 7 months ago - Lasted about 23 hours
Official incident page

Incident Report

We have identified an issue that is affecting BCH sends. Customers attempting to send BCH out of Luno’s platform may encounter an error, and the send will be cancelled. Our team has identified the issue and is working on it as a priority. We apologise for any inconvenience caused.

Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 10/14/2025 06:31AM

Update:

BCH sends being processed and completed.

We appreciate your patience and understanding in this matter.

IDENTIFIED 7 months ago - at 10/13/2025 01:42PM

Update:

Our team is still working on this issue as a priority.

Customers attempting to send BCH to another platform from Luno may encounter an error, and the send will be cancelled.

We apologise for any inconvenience caused.

IDENTIFIED 7 months ago - at 10/13/2025 07:32AM

We have identified an issue that is affecting BCH sends.

Customers attempting to send BCH out of Luno’s platform may encounter an error, and the send will be cancelled.

Our team has identified the issue and is working on it as a priority.

We apologise for any inconvenience caused.

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