Use cases
Software Products E-commerce MSPs Schools Development & Marketing DevOps Agencies Help Desk
Company
Internet Status Blog Pricing Log in Get started free

Outage in Luno

Rewards Tab temporarily unavailable for Customers who use IOS in certain regions

Resolved Minor
October 13, 2025 - Started 7 months ago - Lasted 4 days
Official incident page

Incident Report

We have identified an issue that is causing the rewards tab to be temporarily unavailable to customers who use IOS devices. Customers may click on the rewards tab, but will not be directed to the correct page. Customers who use IOS devices in South Africa and Nigeria are affected. Customers can use the web browser to navigate to the rewards page. Our team is working on this as a priority. We apologise for any inconvenience caused.
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 10/17/2025 11:09AM

Update:

We have implemented a fix, and the rewards page is working as expected on the IOS app.

If you are experiencing any issues regarding this, please update your app to the latest version.

We appreciate your patience and understanding in this matter.

IDENTIFIED 7 months ago - at 10/13/2025 02:42PM

Update:

Our Team is still working on fixing this issue as a priority.

In the meantime, we ask customers who use IOS devices to please use web browser when trying to review or redeem any rewards.

We appreciate your understanding in this matter.

IDENTIFIED 7 months ago - at 10/13/2025 08:37AM

We have identified an issue that is causing the rewards tab to be temporarily unavailable to customers who use IOS devices.

Customers may click on the rewards tab, but will not be directed to the correct page.

Customers who use IOS devices in South Africa and Nigeria are affected.

Customers can use the web browser to navigate to the rewards page.

Our team is working on this as a priority.

We apologise for any inconvenience caused.

Never miss outages in third-party dependencies

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook