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Outage in Luno

Intermittent Deposit errors in Nigeria

Resolved Minor
October 20, 2025 - Started 5 months ago - Lasted about 2 hours
Official incident page

Incident Report

We have identified an issue affecting deposits in Nigeria. Nigerian customers who attempt to deposit into their Luno account may experience an error. Unfortunately, this issue is on our payment providers' side; we are working with them to try to solve this as quickly as possible. Updates to follow.
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 10/20/2025 11:03AM

Update:

We are no longer seeing errors when Nigerian customers attempt to deposit.

We appreciate your patience and understanding in this matter.

IDENTIFIED 5 months ago - at 10/20/2025 08:43AM

We have identified an issue affecting deposits in Nigeria.

Nigerian customers who attempt to deposit into their Luno account may experience an error.

Unfortunately, this issue is on our payment providers' side; we are working with them to try to solve this as quickly as possible.

Updates to follow.

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