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Outage in Luno

Delayed Crypto Withdrawals

Resolved Minor
October 21, 2025 - Started 6 months ago - Lasted about 22 hours
Official incident page

Incident Report

We have identified an issue were customers are facing delayed crypto withdrawals like BTC, ETH, LTC, BCH, XRP and ERC20 tokens. We are working on the issue as a priority.
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 10/22/2025 08:02AM

We have resolved the issue and are no longer seeing any delays in Crypto Withdrawals.
Thank you for your patience.

MONITORING 6 months ago - at 10/21/2025 12:03PM

We have implemented a fix and issue is resolved. We are monitoring for any additional errors.

IDENTIFIED 6 months ago - at 10/21/2025 10:04AM

We have identified an issue were customers are facing delayed crypto withdrawals like BTC, ETH, LTC, BCH, XRP and ERC20 tokens. We are working on the issue as a priority.

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