Outage in Luno
Chatbot (Toshi) Unavailable
Resolved MinorIncident Report
Currently our chatbot, Toshi is currently unavailable. This is due to a 3rd party issue and Luno teams are working with the vendor to gather updates.
Customers are still able to raise support requests through Email or via the help centre. Email is support@luno.com and our Help centre link is https://guide.luno.com/hc/en-gb
We apologise for any inconvenience and thank you for your patience.
Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 10/25/2025 07:28AM
The issue has been fully resolved, customers can now use our Chatbot (Toshi) without any issues. Thank you for your patience
MONITORING
3 days ago - at 10/24/2025 03:15PM
The vendor has implemented a fix, Chatbot (Toshi) is now available again and we will monitor to ensure stability
IDENTIFIED
3 days ago - at 10/24/2025 03:00PM
We are continuing to work with the vendor to gather updates
IDENTIFIED
3 days ago - at 10/24/2025 02:52PM
Currently our chatbot, Toshi is currently unavailable. This is due to a 3rd party issue and Luno teams are working with the vendor to gather updates.
Customers are still able to raise support requests through Email or via the help centre. Email is support@luno.com and our Help centre link is https://guide.luno.com/hc/en-gb
We apologise for any inconvenience and thank you for your patience.
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