Outage in Luno

Dealyed Crypto Sends

Resolved Minor
October 25, 2025 - Started 2 days ago - Lasted about 16 hours
Official incident page

Incident Report

We are currently investigating an issue that may be causing delayed crypto sends for customers. We are treating this issue as a priority and are actively working to resolve it. We will provide an update as soon as we have more information.
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 10/26/2025 06:00PM

We have resolved the issue, we are no longer experiencing any delays.

Thank you for your patience.

MONITORING 1 day ago - at 10/26/2025 08:10AM

A fix has been implemented, withdrawals are now processing successfully

We are continuing to monitor to ensure everything remains stable.

IDENTIFIED 1 day ago - at 10/26/2025 06:13AM

We are still seeing intermittent delayed crypto sends, we are still working on the fix as a priority.

We apologise for any inconvenience caused and thank you for your patience.

IDENTIFIED 1 day ago - at 10/26/2025 02:30AM

We have identified the issue causing the delays in Crypto sends. We are working to fix the issue as a priority

We apologise for any inconvenienced caused.

INVESTIGATING 2 days ago - at 10/26/2025 02:13AM

We are currently investigating an issue that may be causing delayed crypto sends for customers.

We are treating this issue as a priority and are actively working to resolve it. We will provide an update as soon as we have more information.

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