Outage in Luno

Delayed Balance updates when using the userstream API

Resolved Minor
December 15, 2025 - Started about 3 hours ago - Lasted 27 minutes
Official incident page

Incident Report

We have identified an issue affecting customers who use the userstream API. Customers may experience delays with their balance updates when using the userstream API. We are working on this as a priority. Updates to follow.
Latest Updates ( sorted recent to last )
RESOLVED about 3 hours ago - at 12/15/2025 02:49PM

Update:

We are no longer seeing delayed balance updates for customers who utilize the UserStream API.

We appreciate your understanding in this matter.

IDENTIFIED about 3 hours ago - at 12/15/2025 02:30PM

We have identified an issue affecting customers who use the userstream API.

Customers may experience delays with their balance updates when using the userstream API.

We are working on this as a priority.

Updates to follow.

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