Outage in Luno

Delayed account verification in Indonesia

Resolved Minor
January 03, 2026 - Started 4 days ago - Lasted 2 days
Official incident page

Incident Report

Users in Indonesia may experience delays in account verification due to downtime with our third-party verification provider. We are actively monitoring the situation.
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 01/05/2026 07:31AM

The issue affecting account verifications in Indonesia has been resolved. We are no longer receiving errors from our third-party verification provider, and account verifications are now being processed normally.

Thank you for your patience while we worked through this.

MONITORING 3 days ago - at 01/04/2026 05:31PM

Account verifications are being processed as expected.

We will continue to monitor the situation. Thank you for your patience.

IDENTIFIED 4 days ago - at 01/03/2026 01:11PM

Users in Indonesia may experience delays in account verification due to downtime with our third-party verification provider. We are actively monitoring the situation.

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