Outage in Luno

Delayed account verification

Resolved Minor

January 07, 2026 - Started 4 months ago - Lasted about 2 hours
Official incident page

Incident Report

Account verifications may be slower than normal due to downtime with one of our third-party service provider. We are monitoring the situation and will provide updates as more information becomes available.

Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 01/07/2026 05:08PM

The issue affecting account verification has been resolved. Our third-party service provider has recovered, and account verifications are now processing normally.

Thank you for your patience.

MONITORING 4 months ago - at 01/07/2026 04:28PM

We are no longer seeing errors from our third-party service provider. Account verifications are now being processed as expected.

We will continue to monitor the situation closely.

IDENTIFIED 4 months ago - at 01/07/2026 03:12PM

Account verifications may be slower than normal due to downtime with one of our third-party service provider.

We are monitoring the situation and will provide updates as more information becomes available.

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