Outage in Luno

Delayed withdrawals in South Africa

Resolved Minor

February 26, 2026 - Started 2 months ago - Lasted about 6 hours
Official incident page

Incident Report

Current Status: Customers initiating withdrawals will experience longer-than-usual processing times. What you need to know: We have identified an issue causing withdrawals to get stuck in processing for our South African customers. We are working to resolve this as soon as possible. We appreciate your understanding in this matter. Updates to follow.

Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 02/26/2026 01:14PM

Update:

We are no longer seeing any delays to withdrawals.

This service is working as intended.

We thank you for your patience and understanding

IDENTIFIED 2 months ago - at 02/26/2026 07:31AM

Current Status: Customers initiating withdrawals will experience longer-than-usual processing times.

What you need to know:

We have identified an issue causing withdrawals to get stuck in processing for our South African customers.

We are working to resolve this as soon as possible. We appreciate your understanding in this matter.

Updates to follow.

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