Outage in Luno

Crypto Send Delays

Resolved Minor

November 03, 2026 - Started 2 days ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently experiencing an issue with a third-party service provider that is impacting outgoing transactions. As a result, you may experience crypto send delays. Please be assured that your funds are entirely safe. Our team is actively monitoring the situation and working closely with our partner to restore full service as quickly as possible. We apologise for the inconvenience and will provide another update as soon as we have more information.

Latest Updates ( sorted recent to last )

RESOLVED 2 days ago - at 11/03/2026 03:53PM

The issue causing crypto send delays has been fully resolved and normal service has resumed. All delayed transactions have now been processed. Thank you for your patience.

MONITORING 2 days ago - at 11/03/2026 03:12PM

Our third-party provider has implemented a fix, and we are currently monitoring the results. Delayed crypto sends are now being processed. We will provide a final update once we have confirmed that normal service is fully restored.

IDENTIFIED 2 days ago - at 11/03/2026 12:45PM

We are currently experiencing an issue with a third-party service provider that is impacting outgoing transactions. As a result, you may experience crypto send delays.

Please be assured that your funds are entirely safe. Our team is actively monitoring the situation and working closely with our partner to restore full service as quickly as possible. We apologise for the inconvenience and will provide another update as soon as we have more information.

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