Outage in LuxSci

Bounces caused by Archival Service which uses Amazon Web Services

Resolved Minor
October 20, 2025 - Started 2 days ago - Lasted about 4 hours
Official incident page

Incident Report

Please be aware you may see bounces on your LuxSci account that are with respect to emails going to @us1.journaladdress.com. These bounces are emails being sent to the Premium Archival Service. This service uses Amazon Web Service for some of it’s operations. Currently, Amazon is experiencing a world wide outage which is in turn causing these bounces. Once Amazon comes back online, the bounces should stop coming in.
Components affected
LuxSci Email Archival

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 10/20/2025 10:56PM

Emails to @us1.journaladdress.com are now being delivered as normal. Old emails that are queued will start to be delivered to our customer's archives as our system works through the queued emails.

MONITORING 2 days ago - at 10/20/2025 07:40PM

We are aware of the cause of the issue and are monitoring AWS.

INVESTIGATING 2 days ago - at 10/20/2025 07:36PM

Please be aware you may see bounces on your LuxSci account that are with respect to emails going to @us1.journaladdress.com.

These bounces are emails being sent to the Premium Archival Service. This service uses Amazon Web Service for some of it’s operations. Currently, Amazon is experiencing a world wide outage which is in turn causing these bounces.

Once Amazon comes back online, the bounces should stop coming in.

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