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Outage in Lyons Communications

Stone Canyon

Resolved Major
March 31, 2025 - Started about 1 year ago - Lasted about 10 hours
Official incident page

Incident Report

All of our fiber and cable customers in Stone Canyon are currently experiencing an outage. We are working diligently to get all services up and running. Thank you for your patience.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 04/01/2025 01:03AM

Service has been restored. Cleanup efforts will continue over the next couple days however we do not anticipate any further service interruptions.

IDENTIFIED about 1 year ago - at 03/31/2025 09:48PM

All hands are on deck and progress is being made. Fiber customers will be up and running in 2-4 hours, broadband customers 4-5 hours. Thank you for all the patience!

IDENTIFIED about 1 year ago - at 03/31/2025 05:54PM

Stone Canyon service interruption update:

It was determined that an oversized semi-trailer truck carrying a tall piece of equipment struck our line last night at 7:55 with enough force to cause it to swing up and get twisted around the power lines. Subsequently, after Longmont Power was dispatched to restore power, they were forced to cut our lines down in order to untangle them from their power lines.

We have contacted a contractor to assist us with replacing our lines and getting service restored. While we hope to have service restored before the end of the day, we cannot yet give a definite ETA when service will be restored.

We will continue to post updates as we know more.

INVESTIGATING about 1 year ago - at 03/31/2025 02:47PM

All of our fiber and cable customers in Stone Canyon are currently experiencing an outage. We are working diligently to get all services up and running. Thank you for your patience.

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