Outage in Macmillan Learning Achieve

eBook Tab Issue

Resolved Minor

January 22, 2026 - Started 23 days ago - Lasted about 18 hours
Official incident page

Incident Report

Earlier today, some Higher Ed customers reported issues loading their eBook tab within Achieve. Most commonly, impacted customers are seeing a "cw-services-live.macmillanlearning.com refused to connect" error message. The team is actively addressing the issue, and we will provide further updates as soon as possible. For now, we recommend that instructors make at least one reading activity visible in their course, as students can access their eBook from either an available reading activity on their Course Home page or through their VitalSource Bookshelf.

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Latest Updates ( sorted recent to last )

RESOLVED 22 days ago - at 01/23/2026 01:48PM

This incident has been resolved and the system is functioning normally. The team will continue to monitor performance.

INVESTIGATING 23 days ago - at 01/22/2026 07:26PM

Earlier today, some Higher Ed customers reported issues loading their eBook tab within Achieve. Most commonly, impacted customers are seeing a "cw-services-live.macmillanlearning.com refused to connect" error message. The team is actively addressing the issue, and we will provide further updates as soon as possible.

For now, we recommend that instructors make at least one reading activity visible in their course, as students can access their eBook from either an available reading activity on their Course Home page or through their VitalSource Bookshelf.

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