Outage in Macmillan Learning Achieve
Unable to access courses (Failed to get template from sever)
Resolved MinorIncident Report
We are actively investigating reports that a subset of Achieve users are receiving an "Unable to access courses (Failed to get template from sever)" error message. We will update as soon as we have more information.
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Latest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 10/17/2023 05:12PM
This issue should be resolved as of this morning.
IDENTIFIED
over 2 years ago - at 10/13/2023 02:53PM
The team has identified the issue and is working to implement a permanent fix. If you are still encountering "Unable to access courses (Failed to get template from server)" error message please report it to our support team: https://mhe.my.site.com/macmillanlearning/s/chat-with-us
INVESTIGATING
over 2 years ago - at 10/12/2023 04:44PM
We are actively investigating reports that a subset of Achieve users are receiving an "Unable to access courses (Failed to get template from sever)" error message. We will update as soon as we have more information.
Latest Macmillan Learning Achieve outages
LearningCurve Appearing Blank - 18 days ago
eBook Tab Issue - 22 days ago
Intermittent Latency Issues - about 1 month ago
Experiencing Issues - 2 months ago
Scores Taking Longer To Display - 3 months ago
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