Outage in Macquarie University IT

Incident - Service Unavailable / Service Outage: PA Global Protect VPN

Resolved Major

January 29, 2026 - Started 3 months ago - Lasted 4 days
Official incident page

Incident Report

PA Global Protect VPN may be Unavailable if you are accessing via dc-VPN.mq.edu.au. If you are having difficulty connecting, please enter vpn.mq.edu.au in the portal field when connecting to the Global Protect VPN. We are working to resolve this and apologise for any inconvenience caused. OneHelp Reference Number: INC0198331 Services Affected: PA Global Protect VPN Impact: Staff/Students/public For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 02/03/2026 01:05AM

This incident has been resolved.

MONITORING 3 months ago - at 01/30/2026 04:02AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 3 months ago - at 01/29/2026 11:18PM

PA Global Protect VPN may be Unavailable if you are accessing via dc-VPN.mq.edu.au.

If you are having difficulty connecting, please enter vpn.mq.edu.au in the portal field when connecting to the Global Protect VPN.

We are working to resolve this and apologise for any inconvenience caused.

OneHelp Reference Number: INC0198331
Services Affected: PA Global Protect VPN
Impact: Staff/Students/public

For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au

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