Outage in Macquarie University IT
Incident - Service Unavailable / Service Outage: Pure RMS
Resolved MajorIncident Report
Pure RMS is currently Unavailable.
We are working to resolve this and apologise for any inconvenience caused.
OneHelp Reference Number: INC0200426
Services Affected: Pure RMS
Impact: Staff/Students/public
For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Components affected
Macquarie University IT Pure Research Management System (RMS)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
20 days ago - at 03/29/2026 11:28PM
This incident has been resolved.
MONITORING
about 1 month ago - at 03/19/2026 07:08AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
about 1 month ago - at 03/19/2026 01:57AM
Pure RMS is currently Unavailable.
We are working to resolve this and apologise for any inconvenience caused.
OneHelp Reference Number: INC0200426
Services Affected: Pure RMS
Impact: Staff/Students/public
For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
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