Outage in Macquarie University

Incident - Degraded performance: OneNet Wi-Fi

Resolved Minor

May 27, 2025 - Started 9 months ago - Lasted 7 days
Official incident page

Incident Report

OneNet Wi-Fi is currently experiencing degraded performance. We are working to resolve this and apologise for any inconvenience caused. Users are encouraged to utilise OneNet Wired Internet where possible. OneHelp Reference Number: INC0188883 Services Affected: OneNet Wi-Fi Impact: Staff/Students/public For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au

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Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 06/03/2025 11:29PM

This incident has been resolved.

MONITORING 9 months ago - at 05/29/2025 11:15PM

A fix was implemented yesterday evening between 1930 and 2030.
The team is monitoring the results.

IDENTIFIED 9 months ago - at 05/29/2025 03:53AM

The cause and fix have been identified.
The fix is scheduled to be deployed this evening - 29/05/2025.

INVESTIGATING 9 months ago - at 05/28/2025 02:42AM

OneNet Wi-Fi is currently experiencing degraded performance.

We are working to resolve this and apologise for any inconvenience caused.
Users are encouraged to utilise OneNet Wired Internet where possible.

OneHelp Reference Number: INC0188883
Services Affected: OneNet Wi-Fi
Impact: Staff/Students/public

For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au

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