Outage in Macquarie University

Incident - Service Unavailable / Service Outage: Pure RMS

Resolved Major

March 18, 2026 - Started 11 days ago - Lasted 11 days
Official incident page

Incident Report

Pure RMS is currently Unavailable. We are working to resolve this and apologise for any inconvenience caused. OneHelp Reference Number: INC0200426 Services Affected: Pure RMS Impact: Staff/Students/public For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au

Components affected

Macquarie University Pure Research Management System (RMS)

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Latest Updates ( sorted recent to last )

RESOLVED about 3 hours ago - at 03/29/2026 11:28PM

This incident has been resolved.

MONITORING 11 days ago - at 03/19/2026 07:08AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 11 days ago - at 03/19/2026 01:57AM

Pure RMS is currently Unavailable.

We are working to resolve this and apologise for any inconvenience caused.

OneHelp Reference Number: INC0200426
Services Affected: Pure RMS
Impact: Staff/Students/public

For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au

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