Outage in Macquarie University

Incident - Service Unavailable / Service Outage: Network Share Drives

Resolved Minor

April 22, 2025 - Started 10 months ago - Lasted 13 days
Official incident page

Incident Report

Network Share Drives are currently Unavailable to a subset of users. We are working to resolve this and apologise for any inconvenience caused. For a workaround, please access your network share drives via Storage.mq.edu.au. OneHelp Reference Number: INC0186973 Services Affected: Network Share Drives Impact: Staff/Students For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 05/05/2025 12:09AM

This incident has been resolved.

MONITORING 10 months ago - at 04/24/2025 12:02AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 10 months ago - at 04/22/2025 01:40AM

Network Share Drives are currently Unavailable to a subset of users.

We are working to resolve this and apologise for any inconvenience caused.

For a workaround, please access your network share drives via Storage.mq.edu.au.

OneHelp Reference Number: INC0186973
Services Affected: Network Share Drives
Impact: Staff/Students

For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au

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