Outage in MacStadium

Customer Portal Outage

Resolved Minor
November 23, 2022 - Started almost 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

Different aspects of our Customer Portal, including creating Support Tickets and viewing individual host information, are currently experiencing a service interruption. Our Developers are actively investigating this issue at present.
Components affected
MacStadium Customer Portal

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 11/23/2022 07:35PM

Our Developers have resolved the service interruption in our Customer Portal, and we have confirmed that both server details and Support Ticket creation are currently functioning as expected. All systems are now Operational.

INVESTIGATING almost 3 years ago - at 11/23/2022 06:56PM

We are continuing to investigate the issue. At this time as Support Tickets created through the Customer Portal are blocked, please either email your support request to support@macstadium.com or reach out to us through LiveChat.

INVESTIGATING almost 3 years ago - at 11/23/2022 06:41PM

Different aspects of our Customer Portal, including creating Support Tickets and viewing individual host information, are currently experiencing a service interruption. Our Developers are actively investigating this issue at present.

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