Outage in MacStadium

ATL - Loss of Access to Cloud Environments

Resolved Major
July 06, 2023 - Started over 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

We are experiencing a broad outage of customers' ability to access their cloud environments in the Atlanta data center. We are actively investigating and will provide additional updates.
Components affected
MacStadium Atlanta Data Center
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/06/2023 10:42PM

A fix has been implemented. All services are online, and we are monitoring the results. If you are still experiencing issues, please open a ticket via the Customer Portal.

IDENTIFIED over 1 year ago - at 07/06/2023 09:44PM

We are implementing the fix now and customers are coming back online. We should have all systems up shortly.

IDENTIFIED over 1 year ago - at 07/06/2023 09:09PM

We have determined root cause and are working to resolve the issue.

INVESTIGATING over 1 year ago - at 07/06/2023 08:35PM

All cloud environments are still operational. Only the ability to communicate with them has been affected. We have narrowed down the issue to a network configuration. We expect to correct the issue near term.

INVESTIGATING over 1 year ago - at 07/06/2023 08:25PM

We are experiencing a broad outage of customers' ability to access their cloud environments in the Atlanta data center. We are actively investigating and will provide additional updates.

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