Outage in MacStadium

Customer Portal Ticketing System Incident

Resolved Major
February 03, 2025 - Started about 1 month ago - Lasted about 6 hours
Official incident page

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Outage Details

Dear Customers, We are aware of an issue affecting the Customer Portal ticketing system. Some users may be unable to create new tickets or view and respond to existing ones. Our team is actively investigating and working to resolve the issue as quickly as possible. We will provide updates as we have more information. Thank you for your patience. MacStadium Support Team
Components affected
MacStadium Customer Portal
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 02/03/2025 08:10PM

Dear Customers,

Since implementing the solution, we have observed no further issues with the Customer Portal ticketing system. As a result, we are closing out this incident.

Thank you for your patience and trust.

MacStadium Support Team

MONITORING about 1 month ago - at 02/03/2025 03:53PM

Dear Customers,

The issue affecting the Customer Portal ticketing system has been resolved. You should now be able to create, view, and respond to tickets as expected. We are actively monitoring the system to ensure continued stability.

Thank you for your patience, and we apologize for any inconvenience this may have caused.

MacStadium Support Team

INVESTIGATING about 1 month ago - at 02/03/2025 01:55PM

Dear Customers,

We are aware of an issue affecting the Customer Portal ticketing system. Some users may be unable to create new tickets or view and respond to existing ones. Our team is actively investigating and working to resolve the issue as quickly as possible.

We will provide updates as we have more information.

Thank you for your patience.

MacStadium Support Team

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