Outage in MacStadium

Customer Portal Ticketing System Incident

Resolved Major

February 03, 2025 - Started 12 months ago - Lasted about 6 hours
Official incident page

Incident Report

Dear Customers, We are aware of an issue affecting the Customer Portal ticketing system. Some users may be unable to create new tickets or view and respond to existing ones. Our team is actively investigating and working to resolve the issue as quickly as possible. We will provide updates as we have more information. Thank you for your patience. MacStadium Support Team

Components affected

MacStadium Customer Portal

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Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 02/03/2025 08:10PM

Dear Customers,

Since implementing the solution, we have observed no further issues with the Customer Portal ticketing system. As a result, we are closing out this incident.

Thank you for your patience and trust.

MacStadium Support Team

MONITORING 12 months ago - at 02/03/2025 03:53PM

Dear Customers,

The issue affecting the Customer Portal ticketing system has been resolved. You should now be able to create, view, and respond to tickets as expected. We are actively monitoring the system to ensure continued stability.

Thank you for your patience, and we apologize for any inconvenience this may have caused.

MacStadium Support Team

INVESTIGATING 12 months ago - at 02/03/2025 01:55PM

Dear Customers,

We are aware of an issue affecting the Customer Portal ticketing system. Some users may be unable to create new tickets or view and respond to existing ones. Our team is actively investigating and working to resolve the issue as quickly as possible.

We will provide updates as we have more information.

Thank you for your patience.

MacStadium Support Team

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