Outage in Magensa

Non-Magensa transaction errors during processing to HeartlandPortico endpoint impacting MPPGv3/v4 and DAFv3/v4

Resolved Minor
November 10, 2025 - Started about 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

Beginning at or around 7:17am PT today we started seeing long running transactions (> 20seconds) for MPPG/DAF transactions processing through Heartland – Production endpoints. Magensa systems are processing requests normally but the Processor Response coming back are showing the following messages: “System Error” or “Transaction has timed out. You may need to submit a reversal for the transaction.” The processor endpoint generating this error is: https://api2-c.heartlandportico.com/Hps.Exchange.PosGateway/PosGatewayService.asmx We will continue monitoring this situation.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 11/10/2025 05:04PM

It appears the Heartland processing issue has been resolved.

MONITORING about 2 months ago - at 11/10/2025 04:36PM

The processor is aware of the issue and is working to resolve the situation.

MONITORING about 2 months ago - at 11/10/2025 04:10PM

Beginning at or around 7:17am PT today we started seeing long running transactions (> 20seconds) for MPPG/DAF transactions processing through Heartland – Production endpoints.

Magensa systems are processing requests normally but the Processor Response coming back are showing the following messages: “System Error” or “Transaction has timed out. You may need to submit a reversal for the transaction.”

The processor endpoint generating this error is: https://api2-c.heartlandportico.com/Hps.Exchange.PosGateway/PosGatewayService.asmx

We will continue monitoring this situation.

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