Outage in Magensa
Non-Magensa transaction errors during processing to HeartlandPortico endpoint impacting MPPGv3/v4 and DAFv3/v4
Resolved MinorIncident Report
Beginning at or around 7:17am PT today we started seeing long running transactions (> 20seconds) for MPPG/DAF transactions processing through Heartland – Production endpoints.
Magensa systems are processing requests normally but the Processor Response coming back are showing the following messages: “System Error” or “Transaction has timed out. You may need to submit a reversal for the transaction.”
The processor endpoint generating this error is: https://api2-c.heartlandportico.com/Hps.Exchange.PosGateway/PosGatewayService.asmx
We will continue monitoring this situation.
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 11/10/2025 05:04PM
It appears the Heartland processing issue has been resolved.
MONITORING
3 months ago - at 11/10/2025 04:36PM
The processor is aware of the issue and is working to resolve the situation.
MONITORING
3 months ago - at 11/10/2025 04:10PM
Beginning at or around 7:17am PT today we started seeing long running transactions (> 20seconds) for MPPG/DAF transactions processing through Heartland – Production endpoints.
Magensa systems are processing requests normally but the Processor Response coming back are showing the following messages: “System Error” or “Transaction has timed out. You may need to submit a reversal for the transaction.”
The processor endpoint generating this error is: https://api2-c.heartlandportico.com/Hps.Exchange.PosGateway/PosGatewayService.asmx
We will continue monitoring this situation.
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