Outage in Magic

Email Delivery - Postmark Outbound SMTP

Resolved Major
December 16, 2022 - Started almost 3 years ago - Lasted about 23 hours
Official incident page

Incident Report

Our primary email provider (Postmark) had an incident leading to delayed email delivery. We've switched over to our secondary email provider, and the emails are being delivered promptly.
Components affected
Magic Postmark Outbound SMTP

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 12/17/2022 04:27PM

This incident has been resolved.

IDENTIFIED almost 3 years ago - at 12/17/2022 08:27AM

Our primary email provider (Postmark) is still working to resolve the issue at their end, while we are monitoring the progress. We will provider a further update once our primary email provider resolves the issue at their end. Meanwhile, everything is operational as we've switched over to our secondary email provider, and the emails are being delivered promptly.

IDENTIFIED almost 3 years ago - at 12/17/2022 02:54AM

Our primary email provider (Postmark) is still working to resolve the issue at their end, while we are monitoring the progress. We will provider a further update once our primary email provider resolves the issue at their end. Meanwhile, everything is operational as we've switched over to our secondary email provider, and the emails are being delivered promptly.

IDENTIFIED almost 3 years ago - at 12/16/2022 06:00PM

Our primary email provider (Postmark) had an incident leading to delayed email delivery. We've switched over to our secondary email provider, and the emails are being delivered promptly.

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