Outage in Magnus Box
Ticketing System Down
Resolved Minor
October 20, 2025 - Started 11 days ago
- Lasted about 4 hours
Incident Report
Magnus Box's ticketing system, Help Scout, is experiencing issues related to the AWS outage. During this time, we will be unable to respond to tickets. Please email [luke@magnusbox.com](mailto:luke@magnusbox.com) or [mike@magnusbox.com](mailto:mike@magnusbox.com) or call us at (888) 933-2975 for urgent issues or questions regarding this outage during this time.
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Latest Updates ( sorted recent to last )
MONITORING
11 days ago - at 10/20/2025 02:45PM
Magnus Box's ticketing system, Help Scout, is experiencing issues related to the AWS outage. During this time, we will be unable to respond to tickets. Please email [luke@magnusbox.com](mailto:luke@magnusbox.com) or [mike@magnusbox.com](mailto:mike@magnusbox.com) or call us at (888) 933-2975 for urgent issues or questions regarding this outage during this time.
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