Outage in MailChannels

Outbound SMTP Service Degraded Performance

Resolved Minor
September 24, 2025 - Started 23 days ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently experiencing degraded performance in our Mailchannels Cloud SMTP service. There is a delay in delivering emails to the destination. We have emails sitting in our queue waiting for delivery. We are continuing to monitor and will post an update when the backed up emails are delivered.
Components affected
MailChannels SMTP Service
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Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 09/24/2025 01:08PM

The backed up emails have been delivered. Please reach out to support@mailchannels.com if you have questions.

INVESTIGATING 23 days ago - at 09/24/2025 12:25PM

We are continuing to deliver the backed up mails in our queue. We are continuing to monitor and will post an update when the backed up emails are delivered.

INVESTIGATING 23 days ago - at 09/24/2025 11:40AM

We are currently experiencing degraded performance in our Mailchannels Cloud SMTP service. There is a delay in delivering emails to the destination. We have emails sitting in our queue waiting for delivery. We are continuing to monitor and will post an update when the backed up emails are delivered.

Latest MailChannels outages

High SMTP Connection Latency - about 1 month ago
Increased SMTP Connection Latency - about 1 month ago

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