Outage in Mailjet

Delays in emails processing and general app.mailjet.com login issues

Resolved Major
September 30, 2025 - Started 2 days ago - Lasted about 8 hours
Official incident page

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Outage Details

We are currently investigating an issue impacting email processing along with app.mailjet.com login issues, reflecting into "wrong password" errors.
Components affected
Mailjet Outgoing SMTP Mailjet App Mailjet SEND API Mailjet Website (.com) Mailjet REST API Mailjet Statistics Display
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 09/30/2025 06:05PM

The incident has been resolved.

MONITORING 2 days ago - at 09/30/2025 05:44PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 2 days ago - at 09/30/2025 04:09PM

We are continuing to work on a fix for this issue.

IDENTIFIED 2 days ago - at 09/30/2025 02:54PM

We are continuing to work on a fix for this issue.

IDENTIFIED 2 days ago - at 09/30/2025 11:12AM

We have identified the root cause of the issue. While we are working on getting this resolved, clients will experience inability to log into app.mailjet.com as well as experience email processing delays.

INVESTIGATING 2 days ago - at 09/30/2025 10:36AM

We are continuing to investigate this issue.

INVESTIGATING 2 days ago - at 09/30/2025 10:21AM

We are currently investigating an issue impacting email processing along with app.mailjet.com login issues, reflecting into "wrong password" errors.

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