Outage in Mailjet

Delays in emails processing and general app.mailjet.com login issues

Resolved Major
September 30, 2025 - Started 24 days ago - Lasted about 8 hours
Official incident page

Incident Report

We are currently investigating an issue impacting email processing along with app.mailjet.com login issues, reflecting into "wrong password" errors.
Components affected
Mailjet Outgoing SMTP Mailjet App Mailjet SEND API Mailjet Website (.com) Mailjet REST API Mailjet Statistics Display

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Latest Updates ( sorted recent to last )
RESOLVED 24 days ago - at 09/30/2025 06:05PM

The incident has been resolved.

MONITORING 24 days ago - at 09/30/2025 05:44PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 24 days ago - at 09/30/2025 04:09PM

We are continuing to work on a fix for this issue.

IDENTIFIED 24 days ago - at 09/30/2025 02:54PM

We are continuing to work on a fix for this issue.

IDENTIFIED 24 days ago - at 09/30/2025 11:12AM

We have identified the root cause of the issue. While we are working on getting this resolved, clients will experience inability to log into app.mailjet.com as well as experience email processing delays.

INVESTIGATING 24 days ago - at 09/30/2025 10:36AM

We are continuing to investigate this issue.

INVESTIGATING 24 days ago - at 09/30/2025 10:21AM

We are currently investigating an issue impacting email processing along with app.mailjet.com login issues, reflecting into "wrong password" errors.

Latest Mailjet outages

Lag on Event API - 10 days ago
Latency and login issues with Mailjet Application - 22 days ago
Latency and login issues with Mailjet Application - 23 days ago
Login issues with Mailjet Application and Intermittent Errors on REST API - about 2 months ago
Connection issues related to Event API - 4 months ago

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