Outage in Mailprotector
CloudFilter mail log data not showing
Resolved MinorIncident Report
Summary AI Generated
A failure in log data shipping to the storage layer caused CloudFilter email logs to become invisible in the Mailprotector Console, beginning around 9:00 AM ET. This affected visibility across CloudFilter and SafeSend Email Security for approximately 5.3 hours. The team restored log shipping and allowed logs to backfill, with full resolution confirmed by 3:44 PM ET.
Email log data for CloudFilter is not visible in the Console. The issue appears to have started approximately 9:00 AM ET this morning.
The team is investigating the issue, and we will provide more information as soon as we can.
Components affected
Mailprotector CloudFilter and SafeSend Email SecurityTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
24 days ago - at 07/13/2026 07:44PM
Email logs for CloudFilter have caught up, and current logs are displaying as expected.
MONITORING
24 days ago - at 07/13/2026 03:12PM
Email log data stopped shipping to the storage layer. The team has resolved the log shipping, and the logs are recovering. Log backfill will continue well into the afternoon, and we will update this notice once the logs have caught up.
INVESTIGATING
24 days ago - at 07/13/2026 02:33PM
Email log data for CloudFilter is not visible in the Console. The issue appears to have started approximately 9:00 AM ET this morning.
The team is investigating the issue, and we will provide more information as soon as we can.
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