Outage in Mailprotector
Slow processing of Shield messages
Resolved MinorIncident Report
Summary AI Generated
Mailprotector's Shield service experienced slow message processing beginning around 1:00 PM ET on August 3, 2026, causing delayed message updates and some delivery delays. The team identified and resolved the bottleneck within 17 minutes, allowing queues to catch up. Performance returned to normal levels by 2:31 PM ET.
At approximately 1:00 PM ET, we were alerted to slow message processing in Shield. The symptoms were slow message updates and some delivery delays. The team has identified the bottleneck and resolved the issue. The queues are catching up, and performance appears to be normalizing. We will continue to monitor the queue for full resolution.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 08/03/2026 06:31PM
The queues have caught up, and performance is operating at expected levels.
MONITORING
3 days ago - at 08/03/2026 06:14PM
At approximately 1:00 PM ET, we were alerted to slow message processing in Shield. The symptoms were slow message updates and some delivery delays. The team has identified the bottleneck and resolved the issue. The queues are catching up, and performance appears to be normalizing. We will continue to monitor the queue for full resolution.
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