Make's US2 zone (us2.make.com) experienced scenario execution failures for approximately 22 hours due to service instability with an upstream third-party provider. The incident caused webhooks received between 14:36-14:51 CET to not be processed correctly, resulting in potential data loss during that window. Service was restored with some execution delays as the system processed the remaining backlog.
This incident has been resolved.
We have identified the root cause of the execution issues on the US2 (us2.make.com) zone. The disruption was linked to a service instability with one of our upstream third-party providers.
As we continue to investigate the recent issue on US2 zone, our investigation has identified a specific window of possible data loss. Webhooks reaching Make between 14:36 and 14:51 CET were not processed correctly due to the service disruption.
We have identified the root cause of the execution issues on the US2 (us2.make.com) zone. The disruption was linked to a service instability with one of our upstream third-party providers.
While systems are back to normal, please be aware that scenario executions might be delayed as we process the remaining backlog. We are working closely with the third-party provider to ensure a permanent fix and to prevent any recurrence.
Service recovered. The issues affecting scenario executions on us2.make.com since 14:40 CET have been restored. Scenarios execution recovered. You may experience a delay in the scenario executions.
We are continuing our investigation into the root cause.
We are experiencing problems with scenario executions on the US2 (us2.make.com) zone starting around 14:40 CET. We are currently investigating the issue.
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